Operations Management

Definition: The management of the main business activity: the organizing and controlling of the fundamental business activity of providing goods and services to customers

Services:

• Operating Procedures: Having standard operating procedures is important in lots of ways.  In a worst case scenario it ensures that should all the key persons become unavailable someone else could carry on your business successfully.  On a more day to day level they ensure you have covered all areas of how you would like things to happen, that you meet the requirements of health and safety and that there is a good level of consistency in your service.  We can help you identify the procedures you need to document and show you quick and easy ways to put them in writing
• Emergency Procedures: Even if your operating procedures are the best in the world, things can still go wrong and you have an obligation to ensure that you have procedures in place to deal with them.  We can help you identify what could possibly go wrong and put in place simple procedures to deal with them.
• Recruitment: Effective staffing isn’t just about getting a good person, it’s about making sure that you advertise the right job and attract people who are capable of doing it.  We can help you with deciding what duties are required, choosing appropriate job titles, deciding what to pay, writing job descriptions, advertising, short listing, interviewing and selection for a wide variety of roles
• Programming: Effective programming of your facilities will not only help you to maximise your income but also to meet the needs of different user groups more effectively. We can help you work out what your priorities are and how to manage the time available to best effect
• Risk Assessment: Many people are scared of the term Risk Assessment and shy away from it, however performing simple risk assessments can be highly beneficial in making your business better.  We can show you simple ways to conduct them and demonstrate the benefits of doing them.
• Financial Management: You probably already manage your day to day finances but do you plan and forecast for the future?  We can help you to see if you are sustainable long term and whether and when you can afford to develop.  We can also assist you with putting together effective funding applications by ensuring you comply as closely as possible with the requirements.

Benefits:

• Operating Procedures: Greater business efficiency, greater level of consistency of service, greater confidence of staff in performing their duties
• Emergency Procedures: Making your business safer, greater level of confidence of staff in being able to deal with issues, compliance with duty of care
• Recruitment: Clear identification of what your requirements are, help with attracting and selecting the right person
• Programming: Happier customers, clear demonstration of priorities, increased income
• Risk Assessment: Improved level of health and safety, more efficient ways of operating, safer environment
• Financial Management: Knowledge that your business is sustainable and that you can grow without incurring financial difficulty